Through holding our staff accountable, we strive to exceed our clients’ expectations while continuing our partnership with the Environmental Protection Agency to solve pest problems through permanent solutions and the responsible delivery of materials to reduce or eliminate the use of pesticide.
Through communication and compassion, we build understanding and trust.
At Catseye, we live by this motto every day both in how we work as a team and how we provide superior service to our clients.
Effective communication is key to truly understanding our clients and our co-workers. We need to communicate in order to grow and improve at what we are doing. Open communication enables us to truly understand what someone is saying by simply listening.
We care about our customers needs, while being sympathetic to their situation and willing to work with them deliver the best customer service experience possible.
In order to understand one another, we must be willing to listen. By being present and focused on hearing what others are trying to communicate, we are able to understand opportunities, concerns and issues. We are then able to develop successful responses and build relationships.
We need to work openly, honestly and professionally with each other with an emphasis on building a positive relationship while sustaining a healthy work environment. We can never expect our customers to trust us, if we can’t trust one another.