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What Is QualityPro
 QualityPro is an industry program designed by the National Pest Management Association to increase professionalism of the industry through self-regulation, to stimulate consumer demand through increased confidence and a higher public perception of industry professionalism, create common sense and quality industry standards, and provide marketing opportunities to participating companies by recognizing commitment to excellence and higher performance standards. This is a company, not an individual, designation.
Reserved as an exclusive NPMA member benefit, this corporate program is designed to separate QualityPro companies from the competition and increase the overall professionalism of the industry. In addition, this program will encourage QualityPro companies to hire smartly, train correctly and upgrade professionalism through the training and education of service technicians and sales personnel.
QualityPro companies are environmentally responsible and committed to providing consumers with the highest possible service. QualityPro is built around the four key principles of Business Operations, Consumer Relations, Environmental Stewardship and Technician Training.
Why Do You Need QualityPro
The pest management industry needs to raise the bar for quality. Consumers are unsure how to choose a pest management professional. QualityPro makes it easier to select companies by more clearly identifying pest management companies that excel.
As a result of these pressures on the industry to stimulate growth in the marketplace, a broad range of industry stakeholders called upon NPMA to organize a program designed to recognize professionalism in the industry. The group asked NPMA to develop a seal of approval for the pest management industry.
NPMA set out to determine the feasibility of a QualityPro program and determine whether this type of program would make a difference to consumers, regulators and the media. Research included discussions with the U.S. Environmental Protection Agency, state pesticide officials and national media. NPMA also conducted focus groups to discover how consumers would view this program.
Research findings were overwhelmingly positive. Most importantly, in the focus groups consumers replied positively to this type of program. When asked, "Imagine this national organization that we've been talking about would offer a Seal of Approval for their members." Comments included:
- "That [seal] would tell me the company knows what it is doing."
- "A seal would raise the bar for pest control operators."
- "It means the company is more qualified and had to meet additional requirements."
- "The company cares enough about doing a good job that they will go the extra mile."
The research results provided a validation of the opportunity to influence the attitudes of consumers, the media and regulators with regard to the pest management industry.
What QualityPro Means To You
In order for Catseye to be QualityPro, we certify that we:
- Have job applicants fill out an application
- Conduct interviews before hiring
- Thoroughly check references
- Conduct criminal background checks
- Conduct motor vehicle records checks
- Have a drug-free workplace policy
- Meet minimum insurance policy requirements
- Meet QualityPro company service vehicle standards
- Ensure employees are tested and trained to the highest industry standards
- Have a standard dress policy
- Have an on-the-job safety policy
- Advertise according to QualityPro standards
- Have a termite warranty/service agreement that meets NPMA requirements
- Have a customer communications policy
- Provide an Integrated Pest Management (IPM) information sheet to consumers
- Practice proper pesticide handling
- Ensure that technicians and sales employees pass a state administered or QualityPro exam
- Agree to complaint-triggered audits ensuring adherence to QualityPro guidelines
For more information regarding QualityPro please visit npmaqualitypro.com
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